Omni-Stockist - Montreal, QC - Ogilvy Holt Renfrew - #439108
Fendi
Date: 1 week ago
City: Montreal, QC
Contract type: Full time
Position
The Omni Stockist supports the store management team and the larger Fendi network with fulfilling and facilitating product requests and driving sales across retail and digital channels. In partnership with the store team, they will collaborate in the consignment and virtual selling processes to ensure a magnificent customer experience.
Responsibilities
Additional information:
The Omni Stockist supports the store management team and the larger Fendi network with fulfilling and facilitating product requests and driving sales across retail and digital channels. In partnership with the store team, they will collaborate in the consignment and virtual selling processes to ensure a magnificent customer experience.
Responsibilities
- Review and prioritize pending orders to fulfill within 24 hours.
- Rebalance request transfers.
- Pull deliveries, package, and deliver to shipping department.
- Attend meetings with leadership team and selling team to build cross functional partnerships.
- Prepare merchandise for shipping and ensure accurate packaging and wrapping is in place.
- Support selling team in your store with preparing consignments to send to clients.
- Drive Retail Network sales by processing charge sends for Client Advisors outside your home store.
- Perform daily Omni-Channel tasks in the store including Curbside Pick-up, Ship-from-Store (SFS) and Buy Online Pick-up In-Store (BOPIS) processes
- Support order fulfillment and delivery through multiple shipping options, ship to home, pick up in store and white glove services.
- Reduce cases of incorrect order fulfillment, i.e. wrong / damaged items received.
- Improve accuracy and speed of return management.
- Improve resolution time for open client cases on orders.
- Be the client voice and advocate at the warehouse to ensure detailed execution of activities.
- Participate in Loss Prevention procedures related to Omni-Channel processes
- Fulfill the company-defined customer experience by completing all processes according to our service level standards
- Assist in the BOPIS aged order review by reviewing orders, changing order status in the system, and returning product to the sales floor when need be
- Support the day-to-day usage of the in-store digital clienteling platform HERO and HEAVEN, Client Compass, and act as a key resource and technical authority for store teams and cross-functional partners
- Partner with the leadership to build targeted clienteling lists to support key promotional events, track results and share
- Deliver new and inventive experiences to improve operations and clients' happiness, host virtual appointments
- Participate in the completion of incoming SFS orders including picking, packing, and shipping orders
Additional information:
- Minimum 2-4 years professional experience in retail or customer experience, luxury experience preferred
- Associate degree or equivalent experience a plus
- Stock control and selling experience, in luxury retail a plus
- Strong interpersonal communication skills
- Strong drive for results
- Excellent interpersonal skills: the ability to communicate effectively both verbally and in writing
- Strong skills in PowerPoint, Excel, Word, and Microsoft Office
- Ability to work in a collaborative team environment
- Ability to use POS system and its inventory management functions
- Digital Literacy required
- Ability to lift boxes / weight up to 25lbs
- Foreign language skill is a plus
- Must have flexible availability, some nights, weekends, and holidays
- 50% physical labor
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