Unit Assistant- Complex Continuing Care 2C- Part Time - #436272

Purpose

Provides clerical support to a Program or work group, provides assistance to the administration and staff, first point of contact for patients and visitors. Daily routines include: data entry, billing functions, reporting, reception and customer service, document distribution and ordering and monitoring of supplies; some special assignments may occur.

Duties

• Key in, edit and proof-read correspondence, reports, statements, invoices, forms and other documents, using word processing software and computers.
• Receive and forward telephone or counter inquiries to the appropriate person and provide general information to clients and the public.
• Photocopy and collate documents for distribution, mailing and filing.
• Maintain and update manual or computerized filing, inventory, mailing and database systems.
• Open, sort and route incoming mail, manually or electronically.
• Send and receive messages using facsimile machines or electronic mail.
• Perform routine bookkeeping tasks such as preparing invoices and bank deposits.
• Sort, process and verify applications, receipts, expenditures, forms and other documents.
• Receive and direct employees, patients and visitors.
• Transcription of orders as required.
• Assess and assist with staffing/scheduling on a daily basis and communicate staffing concerns as required to the Manager.
• Register patients according to policy as required.
• Other duties as assigned.
  
  

Qualifications

• Diploma in Office Administration, Health Office Administration Certificate and/or experience in an in-patient unit.
  
  

Experience

• Recent experience in a health care environment.
  
  

Knowledge, Skills & Ability

• Proficiency in medical terminology
• Computer literacy in a Microsoft environment including proficiency and experience in the development of spreadsheets, Word, Power Point and Outlook
• Demonstrated knowledge and proficiency with use of Meditech applications, Community Wide Scheduling (CWS), Microsoft Outlook Calendars and email, Materials Management, OE, IMPAX, EMR and ORM modules
• Demonstrated knowledge and transcription of physician orders
• Demonstrated ability to obtain information regarding local and regional community resources and services
• Excellent written and oral communication skills
• Demonstrated ability to maintain successful working relationships; ability to meet and interact with people in a pleasant, professional, responsible and reassuring manner, both in person and on the telephone; tact, courtesy alertness in public areas.
• Demonstrated behavior consistent with the hospital’s Standards of Performance and iCcare values.
  
  

Note: Because of the changing nature of the work and work to be done, other responsibilities and duties may be assigned and qualifications may be adjusted from time to time.