Head of Transactional HR Services, Shared Services Center North America - #436216

Job Summary

We are a leading global Security Tech company pivotal in shaping industry standards looking for a dynamic and experienced Head of transactional HR Services within Shared Services Center North America to lead our HR operations and implement best practices across the region.

This role is crucial for the transformation of existing transactional HR services, enabling their effective integration into the shared services center portfolio. It ensures alignment with strategic goals and enhances service delivery across the organization. Entrusted with guiding a dynamic team of 8 to 10 professionals, the person in this capacity will be instrumental in refining HR transactional processes and delivering consistent, high-quality support across multiple legal entities in the strategically important regions of the USA and Canada. This is an exceptional opportunity to lead significant changes, redefine the operational landscape, and shape a substantial function within a globally recognized organization.

The ideal candidate will drive the transactional HR Shared Services strategy, setting the direction of benefit and immigration programs and the company’s approach to payroll processing and HR systems, optimizing efficiency and ensuring the delivery of top-notch services. The Head of transactional HR will report to the Head of Shared Services Center North America. The key responsibilities include leading a team to streamline HR processes like payroll and benefits administration, maintaining compliance with legal standards, implementing HR technologies, and managing service delivery to enhance efficiency and support organizational objectives. If you are a visionary professional with a passion for service excellence and a hands on mentality we encourage you to apply.

Responsibilities

• Lead and oversee the North American transactional HR Shared Services team, ensuring premium standards and operational excellence managing budget and resources in a thoughtful manner
• Design and implement a shared services management model and service level agreements to ensure reliable, high-quality services in payroll, time management, HR administration (including pensions, recruiting, and training), HR reporting, employee data management, and other assigned HR SSC responsibilities
• Develop and enforce HR policies and procedures that comply with global standards and local regulations
• Assess and enhance the effectiveness of HR processes, developing technology integrations with IT experts
• Drive process improvement through standardization, harmonization, automation, and digitalization, ensuring efficient HR service delivery
• Contribute to the overarching HR strategy by providing transactional insights on policies and guidelines
• Collaborate with HR Business Partners, Finance Directors, and IT to design innovative HR services that align with organizational and business goals, ensuring efficient system updates and maintenance
• Lead, inspire, and grow the transactional HR Shared Services team to cultivate a culture of high efficiency and continuous improvement
  
  
  

Qualifications, Experience And Educational Requirements

Work Experience:

• At least 10 years of HR operations experience, including 5+ years in a leadership role within a transactional HR Services organization
  
  
  

Skills and Competencies:

• Expert knowledge of HR processes, best practices, social insurance, tax laws, and applicable employment regulations (US/CAN) Exceptional leadership, communication, and interpersonal skills
• Exceptional leadership, communication, and interpersonal skills
• Strong analytical, consulting, and problem-solving capabilities
• Ability to excel in a fast-paced, dynamic environment
• Independent, organized, and precise in leading by example
• Proactive team player driven to motivate others towards excellence
• Expert in Change Management
• High orientation towards customer service and process efficiency
• Entrepreneurial mindset with strong business acumen
• Skilled in establishing and maintaining continuous improvement principles
  
  
  

Education:

• Bachelor’s degree in Human Resources, Business Administration, or a related field required; Master's degree preferred
  
  
  

Additional Information

• This job description is not intended to be all-inclusive. The candidate hired will also perform other reasonable related business duties as assigned by the supervisor. The company reserves the right to revise or change job duties as needed. This job description does not constitute a written or implied contract of employment. Giesecke+Devrient ePayments Canada, Inc. is an equal opportunity employer and values diversity in its workforce, encouraging applications from all qualified individuals. Upon request by the applicant, accommodation will be provided in all parts of the hiring process. By applying to this position, you are confirming you possess either a Canadian citizenship, permanent resident status or valid work permit. Please note: Reference Checks and Credit, Criminal Background Checks will be administered on suitably qualified candidates. Your application will be kept on file for up to two years.