Processor – Currency Processing – Non-Client facing - #383048

Job Summary

Job Description

What is the opportunity?

Reporting to the Team Leader Currency Processing, Alberta Cash Services. Responsible for processing routine data entry and on-line input of transactions using basic understanding of products and processes. This position is primary responsible for day to day processing of Incoming and Outgoing cash parcels ( CDN, USD and Foreign). Activities may also be dependent on balancing transactions, and as received from clients and branches with emphasis on throughput, accuracy and production.

This role is fully onsite.

What will you do?

• Responsible for timely and accurate processing of Incoming and Outgoing Cash Parcels
• Displays strong dedication to maintaining and improving the Quality of Service standards committed by Cash Services.
• Ensure all transaction are handled with accordance with Cash Services Policies and Procedures and established internal policies and procedures.
• Processes work volumes and provide consistent service within established benchmarks contributing to the achievement of business SLA/KPI
• Accountable for accurate addressing to ensure privacy and confidentiality of client information is kept in accordance with RBC Policy
• Provide feedback to management on an ongoing basis to improve efficiency and enhance client experience.
• Identify trends and recommend possible solutions.
  
  

What do you need to succeed?

Must have:

• Strong organizational & decision-making skills.
• Good verbal and written communication skills
• Able to stand or sit 90% of the time
• Able to lift 25 – 40 Lbs
• Challenges status quo and responds with innovative solutions
  
  

Nice-to-have:

• Cash handling experience
  
  

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
  
  

Job Skills

Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

1313 10 AVE SW:CALGARY

City:

CALGARY

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Technology and Operations

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2024-04-29

Application Deadline:

2024-05-10

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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