Bilingual Technical Support Analyst (French & English) - #380853

Join Adecco's team as a Bilingual Technical Support Analyst (French & English) for a leading workplace safety company in Calgary, AB. Troubleshoot hardware, software, and firmware issues in a dynamic 24/7 environment. Enjoy hybrid work, growth opportunities, and competitive benefits.

Advantages:

· Hybrid work schedule

· Growth opportunities in a fast-growing company

Advantages:

· Hybrid work with a flexible schedule.

· Shifts typically stay the same over time so you can plan your life around work.

· Company will provide laptop, 2 monitors, mouse, keyboard. (Internet connection and desk to be provided by employee.)

· Looking to hire quickly.

· Excellent company benefits package, full health & dental after three months employment.

· Fast growing company which offers ample opportunity to grow with them.

· Overtime paid out over 8 hrs. a day or 40 hrs. a week.

· 2 15-minute paid breaks and one 30- minute lunch break.

· Three weeks paid vacation per year.

Duties and Responsibilities:

• Provide technical support for cloud-based solutions

• Troubleshoot complex issues

• Analyze device data

• Investigate network and connectivity problems

• Manage customer requests and ensure timely resolution

• Collaborate with internal teams for issue resolution

• Process RMA requests accurately

• Assist with product technical information and improvements

• Ensure customer data privacy

• Configure life-saving devices

Requirements and Qualifications:

• Must be legally eligible to work, and reside in Canada

• Fully bilingual in English and French

• Post-secondary education in a technology-related field

• Minimum 2 years of technical support experience

• Excellent troubleshooting and communication skills

• Familiarity with case management systems and analytics tools

• Strong attention to detail and proactive mindset.

Don’t miss out on this partially remote Bilingual Technical Support Analyst (French & English) job opportunity in Calgary, AB. Apply now and an Adecco recruiter will reach out if you qualify!

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