Financial Aid Officer, Office of the Registrar - Appendix D (Lakeshore Campus) - #380787

Find Your Spot at Humber

At Humber, our career paths open up a world of infinite possibilities for you to explore. People are at the heart of the Humber experience. Here, every day we work shoulder to shoulder to deliver excellence, and in doing so, we redefine what it means to be a leader in polytechnic education. Humber employees are a diverse group of committed, caring and fun-loving people.

We take finding and growing the right talent very seriously. We strive to find and nurture extraordinary employees who bring their best each day.

If you are interested in working in higher education and are looking to contribute to the largest polytechnic College in Ontario, as we shape the future of our students and communities, here is your opportunity to join our team.

The Office of the Registrar supports and celebrates student success. We provide students and the campus community with support through the distribution of key information, high-quality service delivery and the maintenance of essential systems and processes. Our dedicated staff work in a myriad of areas including Student Recruitment, Admissions, Academic Records, Convocation,

Customer Service, Fees, Financial Aid, Registration & Course Scheduling, Reporting, Student Systems, and Transfer Services at both our North and Lakeshore campuses. We are a collaborative team that welcomes innovation, upholds a culture of inclusiveness and respect, and supports wellness.

Job Details

Position Title: Financial Aid Officer

Status: FT Support

Hours: 35hrs/wk

Faculty/Department: Office of the Registrar

Campus/Location: Lakeshore Campus

Salary: Band I (Min) $38.01 (Max) $44.05

What you will do:

Under the direction of the Manager, Financial Aid, the Financial Aid Officer analyzes and coordinates the financial aid/OSAP/bursary and scholarship process and is the subject matter expert on financial aid, as such, complex or non-routine issues are escalated to the incumbent. The incumbent provides information and communicates with prospective students,

applicants, guidance counsellors, parents, faculty and college administrators regarding a broad range of financial aid-related question/topics. The incumbent supports the College’s recruitment and admissions efforts by developing and delivering information sessions on and off-campus.

Additional responsibilities include: acting as a key team member to the Financial Aid Advisors, all part-time staff and Work Study students; dealing with difficult and complex clients as referred by the Financial Aid Advisors, college faculty or administrators; administration of special programs including Out of Province loans and Bursaries for Students with Disabilities;

provides support for the annual financial aid cycle by participating in validating and testing financial aid forms, queries and processes that affect financial aid for all program levels; analyzes and recommends solutions or enhancements to processes; trains financial aid staff; monitors, investigates and trouble-shoots student record issues.

What you bring to the role:

Education

The successful candidate will possess a three year diploma or degree in Public Relations, Accounting or Business.

Experience

A minimum of three years of professional experience specifically related to student financial aid services including OSAP, Scholarships, Bursaries and emergency loans administration.

Skills

• Excellent communication, problem solving and organizational skills.
• Demonstrated ability to make decisions and work independently.
• Proficiency with various software programs.
• Proven ability to handle a variety of tasks with ongoing deadlines.
• Experience in a leadership role.
• Thorough knowledge of the Ontario College system.

Successful Applicants:

• Must be comfortable working on hybrid schedule, on-site (at the campus) three (3) days per week and remotely two (2) days per week. The hybrid schedule is subject to change.
• Must have access to a reliable internet connection.
• Must have a suitable and private work space to take calls from home/remotely.

What’s In it for you?

• An opportunity to have an impact with a post-secondary institution, poised to do great things.
• Diverse, hard-working, committed team of people who care about each other.
• Tools and technology that will allow you to succeed at your job.
• Amazing perks
• Highly supportive work culture

At Humber College we don’t just accept difference — we celebrate it! Experience comes in many forms, skills are transferable, and a progressive mindset goes a long way at Humber. If your experience is close to what we’re looking for, consider applying and tell us why you are a great candidate for this job. Find your Spot at Humber!

We thank you for your interest in working with Humber College. Only applicants selected for an interview will be contacted. Consideration for Support Staff and Academic positions will be given to internal employees in accordance with the respective Collective Agreements.

Equity, Diversity and Inclusion

Humber College is committed to a workforce that reflects the diversity of our students and our city. We actively seek Indigenous Peoples and individuals from equity-deserving groups with demonstrated skills and knowledge to deal with all aspects of equity, diversity and inclusion in a post-secondary environment.

Accommodation

Humber College is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our HR Generalists will work with applicants requesting accommodations at any stage of the hiring process. This document is available in alternate formats upon request.

Anti-Discrimination Statement