Supervisor, Enforcement - #380768

Req ID: 24974
Vacancy Type: 1 Permanent & 1 Contract

Contract Duration: Up to 1 year
Number of Positions: 2
Closing Date: 04/21/2024

Job Summary

Responsible to supervise, lead, coach, train and guide a team of Enforcement Officers ensuring adherence to the City’s Policies and Procedures, Enforcement Standard Operating Procedures and City by-laws.

Duties and Responsibilities

Under the direction of the Manager, Mobile Licensing Enforcement the successful candidate:

• Promotes management strategies and foster an environment to encourage and motivate others to achieve high levels of performance and improved customer service
• Investigates enforcement activities and prepare written responses to inquiries from the Mayor and Members of Council, staff, and the public in accordance with the established communications protocols
• Prepares written reports and conduct presentations as required to Council, Committees and public stakeholder groups
• Conducts policy and program review studies to assess the impact, cost benefit and merits of existing and future initiatives
• Is responsible for implementing and maintaining a schedule which ensures appropriate staff coverage on all shifts including updating the electronic schedule on a daily basis
• Provides supervision, leadership, coaching, training and support regarding the orientation of new and existing staff as required
• Liaise with City Council and staff, Regional, Provincial and Federal Departments, public and other agencies to participate in educational seminars and remain abreast of issues related to mobile licensing enforcement
• In co-ordination with the Health and Safety representatives, ensure that proper safety measures are observed by the Mobile Licensing Enforcement staff
• Presents evidence in the Ontario Court (Provincial Division) as required
• Acts as back up to Manager in their absence and performs other related duties as they may be assigned
• The Permanent Position consists of a fixed overnight schedule (Monday-Friday 35 hr work week) including occasional weekends and holidays
• The Contract Day-Time Position consists of a Monday-Friday 35 hr work week including occasional weekends and holidays

NOTE: This position may require working some varied shifts and may include coverage for stat holidays, special Enforcement operations and City Shut-downs in accordance with divisional standards.

Skills and Qualifications

• Graduate of a university/community college in a law enforcement or by-law enforcement program required
• Minimum 5 to 7 years related experience or equivalent combination of education and experience in law enforcement is required
• 1-3 years supervisory/leadership experience preferred
• Must possess an excellent working knowledge of the City's Mobile Licensing enforcement by-laws
• Ability to direct, evaluate and effectively manage staff
• Excellent investigative skills are required to undertake both internal and external investigations
• Strong working knowledge of City by-laws, the Provincial Offences Act and an understanding of the municipal process is preferred
• Demonstrated investigative abilities and the ability to maintain high standard of confidentiality and discretion
• Excellent communication skills (verbal, written and presentation skills) is required, with previous experience in report writing is an asset
• Must possess excellent problem solving skills with the ability to resolve confrontational situations with tact, and diplomacy
• Ability to analyze and interpret large amounts of data
• Ability to identify and set performance metrics to assess/evaluate the effectiveness of the enforcement efforts; experience in Lean principals is an asset
• Strong computer skills including Word, Excel, PowerPoint, Outlook, INFOR, MLI, BLI, MAX and Teranet preferred
• Must possess a valid Class G driver’s licence with access to a personal vehicle for work
• Must possess an excellent driving record. The successful candidate will be required to provide a driver’s abstract at their own expense which is satisfactory to the City
• A clear criminal record certificate is required of the successful candidate, at their own expense to verify the absence of a criminal record for which a pardon has not been granted

Hourly Rate/Salary: $ 86,858.00 - $ 115,812.00
Hours of Work: 35
Work Location: Mavis North, Enforcemnt/C Stor
Department/Division/Section: CPS/Corporate Services Dept , CPS/Enforcement Division , Mobile Licensing Enforce
Non-Union/Union: Non Union

A Criminal Record and Judicial Matters Check (Level 2) or Vulnerable Sector Check (Level 3) will be required of the successful candidate, at their own expense, to verify the absence of a criminal record for which a pardon has not been granted.

We thank all who apply, however, only those candidates selected for an interview will be contacted. You can also check your application status in your candidate profile online.

All personal information is collected under the authority of the Municipal Act.

Equity, Diversity and Inclusion
The City of Mississauga is committed to creating a respectful and supportive workplace that fosters a culture of equity, diversity and inclusion which broadly reflects the communities and residents we serve. Throughout the employee life cycle, the City is working to include an EDI lens to attract, retain and support the growth of diverse talent.

Learn more about the City’s commitment to Equity, Diversity and Inclusion.

Accommodations
The City of Mississauga is an Equal Opportunity Employer and is committed to removing barriers in our selection process for people with visible and invisible disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.

If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.