Service Desk Analyst (Hybrid) - #380452

Service Desk Analyst

Location: Calgary, Alberta, Canada

Model of Work: Hybrid

Are you excited by challenges? Do you enjoy working in a fast-paced, international and dynamic environment? Then now is the time to join Quorum Software, a rapidly growing company and industry leader in oil & gas transformation.

Quorum Software is the world's largest provider of digital technology focused solely on business workflows that empower the next evolution of energy. From emerging companies to supermajors, throughout every region of the globe, customers rely on Quorum's proven innovation and unmatched global expertise to streamline business operations and make data-driven decisions that optimize profitability and growth. Our industry-leading solutions are transforming energy companies across the entire value chain, helping visionary leaders evolve their organizations into modern energy companies.

Overview

Quorum Software is seeking a Service Desk Analyst to join the team and assist in global IT operations. They will be expected to be the first line of response to all tickets, to identify issues, and to support over 1600 internal corporate users both in-person and remotely.

Responsibilities

• General administration support within Office 365
• Queue management
• Troubleshooting issues related to onboarding and termination of employees
• Audio/Video Conferencing configuration/troubleshooting
• Vendor management
• Inventory management
• This person must be able to resolve tickets within Freshservice in a high volume capacity
• Addressing any other daily unique issues that arise
• And other duties as assigned.

Requirements

• 3+ years of desktop support experience in a high volume environment
• Strong O365 administration background (navigate through licensing, mail tracing, adding users to distribution groups, etc.)
• Basic troubleshooting Citrix VDI and VMWare support
• Break-fix troubleshooting experience (Lenovo/Dell workstations)
• Strong Active Directory experience (security permissions, adding and deleting users, etc.)
• Experience with Azure Active Directory
• Experience managing Microsoft Intune
• Experience working with a ticketing system (Fresh Service)
• Expert level communication skills and ability to work on a team
• Experience with vendor management, procurement, inventory management
• The ideal candidate will convey critical thinking skills and the ability to work alongside a team effectively

Additional Details

• Background Check: The successful candidate will need to successfully complete the following clearances: Criminal History Check, Education Verification, Employment Verification, Driver’s License Verification and passport/ID validation.
• Visa Sponsorship: Employment eligibility to work with Quorum Software in Canada is required as the company will not pursue visa sponsorship for this position. The successful candidate will be required to ensure they maintain and renew any visas or permits that grant employment eligibility where applicable.

About Quorum Software
Quorum Software connects people and information across the energy value chain. Twenty years ago, we built the first software for gas plant accountants. Pipeline operators came next, followed by land administrators, pumpers, and planners. Since 1998, Quorum has helped thousands of energy workers with business workflows that optimize profitability and growth. Our vision for the future connects the global energy ecosystem through cloud-first software, data standards, and integration. The trusted source of decision-ready data for 1,800+ companies, Quorum Software makes the essential connections that let us work better together in the connected energy workplace. For more information, visit quorumsoftware.com.

Diversity Statement: At Quorum, we are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We want to be the place where a diverse pool of talented people join us, stay with us and do their best work. With a diverse team of employees, we grow and learn better together. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and our achievements. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all the other characteristics that make us unique. We have a DEI committee focused on Culture, Advocacy and Talent, have company-wide Unconscious Bias training and more.

Quorum Business Solutions and Quorum Software are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, ancestry, veteran status, disability, genetic information, or any other basis protected by law.

Those applicants requiring reasonable accommodation to the application and/or interview process should notify a member of the Human Resources Department