Application Support Analyst - ODOO ERP - #380315

Are you motivated by the opportunity to delight your clients by providing them with innovative solutions to sophisticated technical problems? These are exciting times for CGI, and we are looking for hardworking individuals to innovate with us. If you thrive on innovation where you can influence the direction of technical strategy, come and join our team!

This is a fantastic opportunity to become a Member of our CGI-Calgary team providing leading information technology services to our clients. We are seeking an Application Support Analyst with strong understanding of Odoo ERP and at least 5 years of .NET development experience in large enterprise environments.

As the Application Support Analyst, you have a combination of maintenance and development experience, and will be working primarily with Odoo ERP technology while contributing to several projects. You will have numerous opportunities to apply your expertise and become a key part of large client engagements.

If you are looking to advance your career while gaining experience in an exciting and diverse development environment, this is the opportunity you have been looking for!

• Provide first-level support for Odoo ERP users, addressing queries, and resolving issues in a timely manner.
• Coordinate with project teams to support ERP implementation and integration projects, ensuring tasks are completed within deadlines.
• Manage and configure Odoo ERP modules according to project requirements and business needs.
• Document system configurations, user instructions, and troubleshooting guides to improve system understanding and facilitate knowledge sharing.
• Monitor Odoo ERP system performance, reporting any anomalies or issues to the IT department or Level II support for further investigation.
• Work closely with internal and external stakeholders to gather and define system requirements, enhancements, and customizations.
• Assist in training sessions for end-users, helping them to effectively utilize the Odoo ERP system.
• Handles basic issues and problems and refers more complex issues to Level II support.
• Perform other duties as assigned.

• At least 1-3 years of experience in ERP support, with specific experience in Odoo ERP is a must have.
• Understanding of Odoo ERP system, including configuration, customization, and support.
• A minimum of 5 years software engineering experience with strong proficiency leveraging .NET.
• Proficient in troubleshooting and resolving technical issues related to Odoo ERP applications.
• Ability to read and understand technical manuals, procedural documentation, and OEM guides related to ERP systems.
• Excellent communication skills, able to work independently and as part of a team, with a knack for fostering teamwork.
• Ability to define problems, collect data, establish facts, and draw valid conclusions in a high-pressure environment.
• Source code control understanding (experience with Git preferred)

Education:
• Bachelor’s degree in computer science or Diploma in IT with equivalent IT experience

• .NET

• Applications Administration

• ERP System CSB

• GIT
• GIT

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.