Deskside Support Technician - #380231

At Cognizant, our global community sets us apart—a collaborative and inclusive environment where everyone can thrive. And with projects at the forefront of innovation, you can build a varied, rewarding career and draw inspiration from dedicated colleagues and leaders. Cognizant is right where you belong.

Role overview

The Desktop Support Technician is responsible for providing technical assistance and support related to computer systems, hardware, and software. They respond to queries, run diagnostic programs, isolate problems, and resolve and implement solutions.

Must have skills

• Demonstrable experience as a Desktop Support Technician or similar role
• Experience in Image deployment using SCCM & Intune (Preferable) Familiarity with Active Directory and Group Policies (Basics)
• Experience with databases, networks (LAN, WAN), and patch management.
• Knowledge of system security and data backup/recovery.
• Ability to create scripts in PowerShell or similar (Preferable) Familiarity with various operating systems and platforms.
• Resourcefulness and problem-solving proficiency.
• Exceptional communication skills.

Certifications (Preferred): CompTIA A+ Certification. Microsoft Certified Professional (MCP)

What you’ll do

• Install, configure, and upgrade PC software and operating systems and provide technical support for both hardware and software issues our users encounter.
• Lead the configuration and operation of client-based computer operating systems.
• Guide users with simple, step-by-step instructions & conduct remote trouble shooting of AV equipment to resolve issues.
• Record technical issues and solutions in ITSM tool - ServiceNow and redirect unresolved issues to the next level of support personnel.
• Create an internal wiki with technical user documentation, manuals, articles, IT policies etc.
• Work on the Onboard and offboarding requests IMAC.
• Maintain inventory of installed desktop hardware and various software components to keep records accurate and updated.
• Ensure security through access controls and upgrade systems with new releases on need basis and monitor the system routinely and respond immediately to usability concerns.
• Develop expertise to train staff on new technologies.
• Follow up with clients to ensure their systems are functional and provide on-call support. (Rotational Basis)

What we offer

• The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
• Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change, or we offer new opportunities, we help you shift by providing reskilling, on-the-job learning and mentorship to find new roles that might be a better fit.
• The opportunity to grow with a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
• A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
• Flexible health and financial benefits to support you and your eligible dependents—from day one.
• True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more. We believe hybrid work is the way forward as we strive to provide flexibility wherever possible.

Based on this role’s business requirements, this is a hybrid position requiring 5 days a week in a client or Cognizant office in Calgary, Alberta. Regardless of your working arrangement, we are here to support a balanced work-life balance though our various wellbeing programs. Note: The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations. Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at [email protected].

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Apr 15 2024

About Cognizant Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant