Clerk, Breast Clinic (Cantonese Speaking) - #354753
Providence Health Care
Reporting to the Operations Leader or other designate, performs a variety of duties related to scheduling and booking of in/out patient test procedures and/or clinic appointments according to established policies and procedures. Performs reception and other clerical duties as required.
Qualifications / Skills and Education
Grade 12, medical terminology, and two years' recent related experience or an equivalent combination of education, training, and experience.
Skills and Abilities
• Ability to communicate effectively both verbally (English and Cantonese) and in writing (English).
• Ability to deal with others effectively.
• Ability to organize work.
• Ability to operate related equipment.
• Ability to keyboard 40 w.p.m.
• Physical ability to carry out the duties of the position.
Duties and Responsibilities
Schedules in and out patients for test procedures such as radiographic, diagnostic mammography, biopsies, ultrasound and /or patient appointments with clinic physician by receiving appointment request or referral, gathering patient information, following up on previous test results to ensure completion, completing related patient documentation, entering patient information into the computerized Access Manager and/or Enterprise Scheduling System according to established procedures, booking appointments, arranging follow-up visits and rescheduling/canceling as required.
Telephones or transmits test results and medical information to physicians and others according to established procedures.
Provides information to patients regarding preparation for test procedures or clinic appointments and confirms appointments.
Follows up, as required, with other departments, facilities or physician's offices to request patient information/documentation/test results to ensure complete records/charts prior to patient appointment.
Greets patients and visitors and/or receiving telephone calls from visitors and hospital staff and directing or transferring them to appropriate personnel/area, taking messages and providing routine information.
Requests previous films if applicable.
Assists Clinic Nurse, if required, with completion of OR Booking packages by filling out patient demographic information on the booking form and faxing requisitions to departments in accordance with established procedures.
Distributes in patient and out patient reports and films by forwarding them to physicians' offices, internal mail slots and related departments.
Performs clerical duties such as answering telephone, typing, assembling and maintaining patient charts, pulling charts prior to patient visit, filing and data entry as required.
Monitors stationary and supply levels, prepares stores requisitions and stationary order requests as required.
Records information such as name, status, procedure and physician into department logbook. Files films and records into department files and basement storage files.
Performs other related duties as required.
As per the current Public Health Orders (Long Term Care/Seniors Assisted Living Provincial Health Order and the Health Sector Order), as of October 26, 2021, all employees working for Providence Health Care must be fully vaccinated against COVID-19. Proof of vaccination status will be required.